Stylist In Your Pocket
1. Introduction
1.1. Subscriptions Description: “Stylist in Your Pocket” (hereafter referred to as “the Subscriptions”) is a subscription-based service provided by Maria Personal Shopper & Stylist. The Subscriptions offers styling advice and consultations to existing clients via WhatsApp messages and/or short video calls (previously scheduled).
1.2. Exclusive to Existing Clients: The Subscription is only available to individuals who have previously engaged in our personal styling services. By subscribing, you confirm you have had at least one in-person styling session with Maria Personal Shopper prior to this agreement.
2. Subscription Plans
2.1. Monthly Subscription
Price: £25 per month.
The monthly subscription includes up to three style-related questions each month. You can use them all via WhatsApp—or swap any question for a 15-minute video call.
2.2. Seasonal Subscription (6 Months)
Price: £125 per six months.
Includes the same monthly benefits as the Monthly Subscription.
2.3. Upgrades, Downgrades, and Enrolment Periods
Seasonal Subscription Availability
The seasonal (6-month) subscription is only open for sign-up twice a year during open enrolment periods.
You may not subscribe to or upgrade to the biannual plan outside these designated enrolment windows.
Monthly Subscription
If you are on the monthly plan, you cannot upgrade to the biannual plan unless it is during one of the open enrolment periods.
You may continue with the monthly plan as usual, subject to the cancellation and renewal terms outlined in Sections 3 and 4.
Resubscribing After Unsubscribing
If you cancel or unsubscribe from any subscription (monthly or seasonal), you may not re-subscribe until the next open enrolment period.
Effective Date of Changes
Any approved change to your subscription (such as upgrading to a biannual plan during an open enrolment period) will take effect at the start of your next billing cycle unless otherwise stated by us in writing.
Downgrades, cancellations, or other plan adjustments will follow the standard rules in Sections 3 and 4, provided they align with the enrolment limitations described above.
3. Payment and Renewal
3.1. Payment Methods: Accepted payment methods may include credit card, or debit card. Specific options will be provided during the sign-up process.
3.2. Billing Cycle:
Monthly plans are billed every month on the same calendar day (or nearest date) that you initially subscribed.
Seasonal plans are billed every six months.
3.3. Automatic Renewal:
All subscription plans automatically renew at the end of each billing period unless cancelled according to our cancellation policy (see Section 4).
3.4. Late Payments: If a payment method is declined or payment is not received, we reserve the right to suspend access to the Subscription until all outstanding fees are settled.
4. Cancellation and Refunds
4.1. Cancellation
You may cancel your subscription at any time by contacting us at hi@mariapersonalshopper.com or via WhatsApp on 07783 985823.
Cancellation is effective at the end of the current billing cycle. You will retain access to the Subscriptions until that time.
4.2. Refunds
Monthly Subscriptions: No refunds or pro-rata refunds are granted for partial months.
Seasonal Subscriptions (Six months): No refunds. If you cancel before the end of your prepaid period, no pro-rata refunds will be issued.
5. Scope of the Subscription
5.1. Number of Questions
Each subscription provides you with up to three style-related questions per month via WhatsApp.
WhatsApp or Video Call: Each question can be asked via WhatsApp or used to schedule a fifteen (15) minute video call. In other words, a single video call is counted as one question.
5.2. What Counts as a Question
A question focuses on one specific item, outfit, or topic (e.g., “Does this top suit me?”, “What do I pair these pants with?”, or “Should I buy this jacket?”).
Follow-up questions that clarify or expand on the initial query may be allowed at our discretion but typically count as part of the same query only if directly related.
Initial Question: "Does this dress suit my body shape?"
Follow-Up: "Would it look better in a different colour?"
Multiple unrelated questions in one message count separately toward the monthly limit.
"Does this dress suit my body shape, and what accessories should I pair with it?" (Count as two questions)
"Can you suggest how to style these shoes, and also, where can I find a matching bag?" (Count as two questions)
5.3. Response Time
We respond to all queries within 24 hours, from 10 am to 18 pm, Monday through Saturday.
Queries received on Saturdays may be addressed the following Monday.
No responses will be provided on Sundays or public holidays.
5.4. Video Calls
Each video call lasts up to 15 minutes and counts as a single question from your monthly allowance.
Scheduling must be done in advance, subject to availability.
If you exceed the allotted time, we may count additional questions against your monthly limit or arrange another call.
5.5. Limitations
The Subscription is limited to general styling advice, outfit coordination, and shopping recommendations.
It does not include extensive wardrobe overhauls, personal shopping trips, or in-depth image consulting, which require separate agreements or face-to-face sessions.
Unused questions do not roll over to the following month.
If you reach your monthly limit, you can still contact me to explore whether an upgrade or one-off additional service is available, subject to our enrolment policies.
6. Privacy and Data Handling
6.1. Personal Information: We only collect and store necessary details to process payments and provide personalised styling advice. We adhere to all relevant data protection regulations.
6.2. WhatsApp Communications: By subscribing, you agree to communicate with us via WhatsApp, understanding that WhatsApp is a third-party platform. Please refer to WhatsApp’s privacy policy for details on how your data is handled by them.
6.3. Photo and Media Sharing: You may choose to share photos or other media for styling feedback. We will not share these materials with third parties without your explicit consent except as required by law.
7. Disclaimers
7.1. General Disclaimer: Our styling advice is based on professional opinion and personal experience. Individual results may vary, and we are not liable for any dissatisfaction or unintended outcomes resulting from the advice provided.
7.2. No Warranties: We make no warranties of any kind, whether express or implied, regarding the Service’s operation or the information provided.
8. Modifications to the Terms
8.1. Updates: We reserve the right to amend or update these Terms and Conditions at any time. 8.2. Notification: We will notify subscribers via email or a prominent notice on our website if significant changes occur. Continued use of the Service after such notification constitutes acceptance of the updated terms.
Personal Shopping Experience
Please carefully read and understand the following terms and conditions before booking the Personal Shopping Experience in London for women and men. By proceeding with the booking, you agree to comply with these terms:
1. Service Description:
The Personal Shopping Experience is designed to assist you in finding your unique style by offering guidance, advice, and assistance during a shopping excursion.
The service includes:
An initial telephone consultation to discuss your preferences and requirements.
An initial telephone consultation will be scheduled to discuss your specific requirements, preferences, and objectives for the personal shopping experience.
A video call for introductions and preparation before the shopping trip.
A video call will be arranged before the shopping experience to allow you to meet your personal shopper and further discuss your expectations.
The purpose of this video call is to understand your needs, style preferences, budget constraints, and any specific items or brands you are interested in.
Prior research to determine the best shopping locations based on your needs and budget.
We will conduct prior research to identify the best shopping locations and stores based on your needs and budget.
Our goal is to maximise your shopping experience by selecting the most suitable location for your objectives.
Up to 3 hours of in-person shopping together.
The personal shopping experience includes up to 3 hours of shopping together with your personal shopper.
Additional shopping time can be arranged for an extra fee, subject to availability.
Knowledge and tips to help you make informed and stylish purchases.
Your personal shopper will provide you with knowledge, advice, and tips to help you make informed purchasing decisions.
We will share tricks of the trade, styling recommendations, and insights into the latest fashion trends to make the most of your shopping spree.
2. Booking and Payment
Payment for the personal shopping experience must be made in advance, and the fee is non-refundable.
Booking dates and times are subject to availability and must be scheduled in advance.
Any additional expenses incurred during the shopping trip, such as purchases made at stores, transportation, or dining, are not included in the personal shopping fee and will be your responsibility.
3. Cancellation and Rescheduling
If you need to cancel or reschedule your personal shopping experience, please do so at least 72 hours before the scheduled.
If you request to reschedule your appointment with less than a 72 hour notice, an additional fee will be charged.
We reserve the right to reschedule due to unforeseen circumstances, in which case we will make every effort to accommodate your schedule.
4. Duration of Service
The Personal Shopping Experience includes up to 3 hours of shopping together.
5. Personalised Selection
During the shopping experience, the personal shopper will select clothing and accessories that align with your unique style and preferences.
The selections are made exclusively for you, with the goal of enhancing your wardrobe.
The personal shopper will provide advice on how to dress in a way that flatters your individual style.
You will gain insights into choosing cuts, fabrics, colours, and styles that suit you.
The Personal Shopping Experience is exclusively designed for clients with clothing sizes up to 16 (UK sizing). Clients whose clothing sizes exceed 16 are encouraged to contact us for alternative personalised shopping services or recommendations that better cater to their needs and preferences.
6. Liability
While we strive to ensure a successful shopping experience, we cannot guarantee specific outcomes or the availability of particular items at stores.
We are not responsible for any damages, losses, or liabilities related to the purchased items or the shopping experience.
7. Privacy
We take data security seriously and employ industry-standard measures to protect your personal information provided during consultations, video calls, and throughout the personal shopping experience.
All data, including personal details and shopping preferences, will be securely stored and used solely for the purpose of providing our services. We will not share your data with third parties without your explicit consent.
8. Data Security and Account Security:
We do not store any banking information. Payments are securely processed through the Stripe platform, which handles all payment transactions.
9. Payment and Currency:
Payments for the experience are accepted in pounds (GBP) only.
If a payment fails to be collected before the specified date due to circumstances beyond our control, we will proceed to the cancellation for the experience.*
For reasons out of our control*
For the collection of the payment issues**
10. Gift Experience
If you choose to gift any of the experiences offered, please be aware that the recipient must schedule and use the experience within 1 year from the date of the gift purchase.
After the 1-year period has elapsed, the gift experience will expire, and it will no longer be valid for redemption.
It is the responsibility of the recipient to schedule and utilise the experience within the stipulated time frame.
Extensions or exceptions to the 1-year validity period may be considered on a case-by-case basis, subject to availability and at the discretion of the service provider.
Any additional styling services beyond the voucher's value will be billed separately.
Vouchers are non-refundable and cannot be exchanged for cash.
Recipients can schedule their styling sessions at their convenience, subject to availability.
11. Amendments to Terms and Conditions
These terms and conditions are subject to change without notice. Please review them before each booking.
By booking the Personal Shopping Experience, you acknowledge and agree to these terms and conditions. Our aim is to make your shopping experience stress-free and enjoyable while helping you discover your unique style.
If you have any questions or concerns about these terms, please contact us before making your reservation.
Wardrobe Edit Experience
Before booking the Wardrobe Edit Experience, please carefully review and agree to the following terms and conditions. By proceeding with the booking, you agree to abide by these terms:
1. Service Description
The Wardrobe Edit Experience is designed to help you assess and improve your wardrobe, providing clarity on your style, body shape, and clothing choices.
The Wardrobe Edit Experience includes up to 3 hours of personalised assistance.
Additional time can be arranged for an extra fee, subject to availability.
An initial phone consultation to discuss your wardrobe requirements.
An initial telephone consultation will be scheduled to discuss your specific requirements, preferences, and objectives for the wardrobe edit experience.
Body shape analysis to better understand what clothing styles complement your figure.
We will analyse your body shape to help you understand which clothing styles are most flattering for you.
Reviewing your current clothing items and assisting with decluttering.
During the experience, your wardrobe will be reviewed and decluttered to identify what works and what doesn't.
Providing a shopping list of missing items needed to enhance your wardrobe.
Sharing knowledge and tips to maximise your existing wardrobe's potential.
You will learn how to dress in a way that complements your body shape and aligns with your personal style.
Tips and tricks will be shared to help you make confident and considered clothing choices.
2. Booking and Payment
The cost of the Wardrobe Edit Experience is £185.
Payment must be made in advance to secure your booking.
3. Cancellation and Rescheduling
4. Liability
While we strive to provide valuable information and guidance, no information will be given on where to buy or find the clothes you need to complete your wardrobe.
We are not responsible for any damages, losses, or liabilities related to your wardrobe or the Wardrobe Edit Experience.
5. Pricing Variations
The price of £185 is for Central and West London and Oxford. For locations outside these areas, additional transport expenses may be charged.
6. Privacy
7. Data Security and Account Security:
8. Payment and Currency:
9. Gift Experience
10. Amendments to Terms and Conditions
By booking the Wardrobe Edit Experience, you acknowledge and agree to these terms and conditions. Our goal is to help you achieve a well-organised and stylish wardrobe that suits your individual needs and preferences.
If you have any questions or require clarification regarding these terms, please contact us before making your reservation.
Outfit Planner Add-on
Please carefully review these terms and conditions for the Outfit Planner Add-on before choosing to upgrade your personal shopping experience. By selecting this add-on, you agree to adhere to the following terms:
1. Outfit Planner Description
The Outfit Planner Add-on is an enhancement to our personal shopping or wardrobe edit experience.
It includes the creation of a personalised mood board in PDF format featuring either 7 or 14 outfits, depending on your selection.
These outfits will be curated from the items you purchased during the personal shopping experience or with the clothes you already own in case of purchasing together with the wardrobe edit.
2. Pricing
The Outfit Planner Add-on is available at two pricing tiers:
7 Outfit Planner: £90
14 Outfit Planner: £170
The chosen pricing tier will be added to the total cost of your personal shopping experience.
3. Mood Board Delivery
Your personalised mood board will be delivered to you by email in PDF format within a reasonable time frame after the completion of your personal shopping experience.
The mood board will serve as a visual reference for outfit inspiration, providing you with outfit ideas based on the items you acquired.
4. Non-Standalone Service
The Outfit Planner experience is exclusively available as an upgrade to the personal shopping or wardrobe edit experiences.
It cannot be booked or purchased as a standalone service.
The personal shopping or wardrobe edit experience must be completed in its entirety before the mood board can be created.
5. Modifications and Refunds
Once you have purchased the Outfit Planner Add-on, modifications to the mood board content (e.g., changing outfits or items) may not be possible without an additional fee.
Please note that once you purchase the Outfit Planner Add-on experience, the payment is non-refundable.
6. Personal Information
To create your personalised mood board, we will need access to information about the items you purchased during your personal shopping experience.
Your personal information will be handled in accordance with our Data Security and Privacy Policy, as stated in the primary terms and conditions.
By choosing the Outfit Planner Add-on, you acknowledge and agree to the above terms and conditions. This add-on is designed to enhance your personal shopping experience or wardrobe edit experience and provide you with a lasting source of outfit inspiration.
If you have any questions or require clarification regarding these terms, please reach out to us before upgrading your experience.