1. Introduction

1.1. Subscriptions Description: “Stylist in Your Pocket” (hereafter referred to as “the Subscriptions”) is a subscription-based service provided by Maria Personal Shopper & Stylist. The Subscriptions offers styling advice and consultations to existing clients via WhatsApp messages and/or short video calls (previously scheduled).

1.2. Exclusive to Existing Clients: The Subscription is only available to individuals who have previously engaged in our personal styling services. By subscribing, you confirm you have had at least one in-person or online styling session with Maria Personal Shopper prior to this agreement.

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2. Subscription Plans

2.1. Monthly Subscription

• Price: £25 per month.

• The monthly subscription includes up to three style-related questions each month. You can use them all via WhatsApp—or swap any question for a 15-minute video call.

2.2. Seasonal Subscription (6 Months)

• Price: £125 per six months.

• Includes the same monthly benefits as the Monthly Subscription.

2.3. Upgrades, Downgrades, and Enrollment Periods

• Seasonal Subscription Availability

  • The seasonal (6-month) subscription is only open for sign-up twice a year during open enrollment periods.

  • You may not subscribe to or upgrade to the biannual plan outside these designated enrollment windows.

• Monthly Subscription

  • If you are on the monthly plan, you cannot upgrade to the biannual plan unless it is during one of the open enrollment periods.

  • You may continue with the monthly plan as usual, subject to the cancellation and renewal terms outlined in Sections 3 and 4.

• Resubscribing After Unsubscribing

  • If you cancel or unsubscribe from any subscription (monthly or seasonal), you may not re-subscribe until the next open enrollment period.

• Effective Date of Changes

  • Any approved change to your subscription (such as upgrading to a biannual plan during an open enrollment period) will take effect at the start of your next billing cycle unless otherwise stated by us in writing.

  • Downgrades, cancellations, or other plan adjustments will follow the standard rules in Sections 3 and 4, provided they align with the enrollment limitations described above.

 

3. Payment and Renewal

3.1. Payment Methods: Accepted payment methods may include credit card, or debit card. Specific options will be provided during the sign-up process.

3.2. Billing Cycle:

• Monthly plans are billed every month on the same calendar day (or nearest date) that you initially subscribed.

• Seasonal plans are billed every six months.

3.3. Automatic Renewal:

• All subscription plans automatically renew at the end of each billing period unless cancelled according to our cancellation policy (see Section 4).

3.4. Late Payments: If a payment method is declined or payment is not received, we reserve the right to suspend access to the Subscription until all outstanding fees are settled.

 

4. Cancellation and Refunds

4.1. Cancellation

• You may cancel your subscription at any time by contacting us at hi@mariapersonalshopper.com or via WhatsApp on 07783 985823. 

• Cancellation is effective at the end of the current billing cycle. You will retain access to the Subscriptions until that time.

4.2. Refunds

• Monthly Subscriptions: No refunds or pro-rata refunds are granted for partial months.

• Seasonal Subscriptions (Six months): No refunds. If you cancel before the end of your prepaid period, no pro-rata refunds will be issued.

 

5. Scope of the Subscription

5.1. Number of Questions

• Each subscription provides you with up to three style-related questions per month via WhatsApp.

• WhatsApp or Video Call: Each question can be asked via WhatsApp or used to schedule a fifteen (15) minute video call. In other words, a single video call is counted as one question.

5.2. What Counts as a Question

• A question focuses on one specific item, outfit, or topic (e.g.,  “Does this top suit me?”, “What do I pair these pants with?”, or “Should I buy this jacket?”).

• Follow-up questions that clarify or expand on the initial query may be allowed at our discretion but typically count as part of the same query only if directly related.

  • Initial Question: "Does this dress suit my body shape?"

  • Follow-Up: "Would it look better in a different colour?"

• Multiple unrelated questions in one message count separately toward the monthly limit.

  • "Does this dress suit my body shape, and what accessories should I pair with it?" (Count as two questions)

  • "Can you suggest how to style these shoes, and also, where can I find a matching bag?" (Count as two questions)

5.3. Response Time

• We respond to all queries within 24 hours, from 10 am to 18 pm, Monday through Saturday.

• Queries received on Saturdays may be addressed the following Monday.

• No responses will be provided on Sundays or public holidays.

5.4. Video Calls

• Each video call lasts up to 15 minutes and counts as a single question from your monthly allowance.

• Scheduling must be done in advance, subject to availability.

• If you exceed the allotted time, we may count additional questions against your monthly limit or arrange another call.

5.5. Limitations

• The Subscription is limited to general styling advice, outfit coordination, and shopping recommendations.

• It does not include extensive wardrobe overhauls, personal shopping trips, or in-depth image consulting, which require separate agreements or face-to-face sessions.

• Unused questions do not roll over to the following month.

• If you reach your monthly limit, you can still contact me to explore whether an upgrade or one-off additional service is available, subject to our enrollment policies.

 

6. Privacy and Data Handling

6.1. Personal Information: We only collect and store necessary details to process payments and provide personalised styling advice. We adhere to all relevant data protection regulations.

6.2. WhatsApp Communications: By subscribing, you agree to communicate with us via WhatsApp, understanding that WhatsApp is a third-party platform. Please refer to WhatsApp’s privacy policy for details on how your data is handled by them.

6.3. Photo and Media Sharing: You may choose to share photos or other media for styling feedback. We will not share these materials with third parties without your explicit consent except as required by law.

 

7. Disclaimers

7.1. General Disclaimer: Our styling advice is based on professional opinion and personal experience. Individual results may vary, and we are not liable for any dissatisfaction or unintended outcomes resulting from the advice provided.

7.2. No Warranties: We make no warranties of any kind, whether express or implied, regarding the Service’s operation or the information provided.

 

8. Modifications to the Terms

8.1. Updates: We reserve the right to amend or update these Terms and Conditions at any time.
8.2. Notification: We will notify subscribers via email or a prominent notice on our website if significant changes occur. Continued use of the Service after such notification constitutes acceptance of the updated terms.